Return & Refund Guide
Easy Returns, Clear Support ποΈ
At ejdnchsopmβ’, we want every order to feel simple, reliable, and worry-free.
This Return & Refund Guide explains how returns, exchanges, and refunds are handled if your purchase does not work out as expected.
1. Return Window π¦
We accept eligible return requests within 30 days after your order is delivered.
To qualify for a return, the item should meet the following conditions:
β The product has not been used
β The item is in its original condition
β Original packaging, labels, and accessories are included when applicable
β Proof of purchase, such as an order confirmation or receipt, is available
Items that are used, damaged by misuse, missing parts, or returned without required information may not be accepted.
2. How to Request a Return βοΈ
To begin a return, please contact our support team first:
Email: service@rohiole.com
When reaching out, please include:
β’ Your order number
β’ The email used at checkout
β’ The item you would like to return
β’ A brief reason for the return
β’ Photos, if the item arrived damaged or incorrect
Once your request is reviewed and approved, we will provide return instructions, including how and where to send your item.
Please note: Returns sent without prior approval may not be processed.
3. Damaged, Defective, or Wrong Items β οΈ
Please inspect your package as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Our team will review the issue and help arrange an appropriate solution, which may include a replacement, refund, or further return instructions.
4. Items That May Not Be Returned π«
Certain products may not be eligible for return, including:
β’ Perishable goods, such as food or beverage items
β’ Customized or personalized products
β’ Gift cards
β’ Final sale, clearance, or promotional items
β’ Items that have been used, altered, or damaged after delivery
If you are not sure whether your item can be returned, please contact us before sending it back.
5. Exchanges π
For the fastest exchange process, we recommend placing a new order for the item you want after your return request has been approved.
Exchange steps:
- Contact us to request a return
- Follow the approved return instructions
- Place a new order for the replacement item
This helps reduce waiting time and ensures the replacement item is available.
6. EU Customer Returns π
For orders delivered to customers in the European Union, you may have the right to cancel or return your order within 14 days for any reason, subject to applicable consumer protection rules.
Returned items should be:
β Unused
β In original condition
β Returned with original packaging when applicable
β Supported by proof of purchase
This EU return right is provided in addition to our standard return policy where applicable.
7. Refund Processing π³
After your returned item is received and inspected, we will notify you about the refund status.
If approved:
β’ Refunds will be issued to the original payment method
β’ Processing may take up to 10 business days after approval
β’ Your bank, card issuer, or payment provider may require additional time to post the refund
If your refund has been approved but has not appeared after 15 business days, please contact us at:
8. Return Shipping & Address π
9. Our Commitment πΏ
At ejdnchsopmβ’, we aim to make every return request fair, clear, and easy to understand.
Your satisfaction is important to us, and our support team is here to help make the process as smooth as possible.